Support

Contact us

Use the form below or email us at contact@agentnava.com. Both reach the same people. For account-specific issues, include your workspace ID (find it in agentnava.com → Settings) so we can look you up quickly.

Response times

• General questions: typically within one business day (Pacific Time, Mon–Fri).
• Billing or account issues: within one business day.
• Outages or security: as fast as we can, usually within hours. If api.agentnava.com appears down, please use [URGENT] in the subject line.

We are a small team based in the United States. Outside business hours we may take a little longer.

Before you write: quick links

• Setup questions: the Quickstart docs cover most first-time setup.
• API behavior: see Spec & agent versions, Conversations, Operate.
• Lost API key: we can't recover plaintext keys (they're stored as salted hashes). Revoke the old key on the API keys page and create a new one.
• Receipts, invoices and card changes: send us a note with the topic "Billing or account". There is no self-serve payment portal yet.

Billing questions

If you have a question about a charge:

1. Open agentnava.com → Billing to see your credit balance, the price per turn, and to buy credit.
2. Open Team, then Manage seats, to see your seat plan and change or cancel it. Only the owner or an Admin can.
3. For a receipt, an invoice copy, or a card change, use the form above. There is no self-serve payment portal yet.
4. If something looks wrong, send us a note via the form above within thirty (30) days of the charge. Select "Billing or account" as the topic. Refund eligibility is described in our Terms of Service.

Cancellation

You can cancel a seat plan anytime: open Team, then Manage seats, and choose Cancel and move to Solo. Your plan stays active through the end of the paid month, with no further charges. Credit you bought is prepaid and is not a subscription, so there is nothing to cancel for it.

To delete your account entirely (including all stored data), go to Settings → Delete workspace. Account deletion also cancels any active Stripe subscription.

Service status

If you suspect AgentNava is down, check the underlying providers:

• status.openrouter.ai: LLM inference.
• status.clerk.com: sign-in and identity.
• status.stripe.com: billing only.

If those all look green and you still see errors, email us at contact@agentnava.com with your workspace ID and roughly when it happened, so we can find it in our logs. An error does not alert us by itself.

Security and abuse

Report security vulnerabilities through the contact form above with topic "Security report". We will acknowledge within twenty-four (24) hours and coordinate disclosure responsibly.

Report misuse of the platform (spam agents, abusive bots, IP infringement) through the same form. Please include the agent URL or workspace ID if you can.